We've compiled a list of some of the most commonly asked questions. If you can't find the answer you seek here, please call us at 860.651.3539.
2Do I have a choice of which home health agency I can use? ask for us by name!
The Farmington Valley VNA has been caring for community residents since 1908. Ask for us by name!
Call us at 860.651.3539 and ask to speak with our Intake Coordinator for information and details regarding our programs.If you or your loved one needs home health or hospice care, these steps will serve as a guideline:
- 1. If the individual needing care is already at home, call the Farmington Valley VNA's Intake Coordinator at 860.651.3539. We will gather information, speak with your physician, and arrange for services.
- 2. If the individual is in the hospital, rehabilitation center, or nursing home, a Discharge Planner, Nurse, or Case Manager will be coordinating the release. Tell them you would like the Farmington Valley VNA to provide the in-home assistance you require. If you indicate your preference for a home care agency, your request must be honored. They will contact us directly with the information we need to establish services in your home.
- 3. In all cases, be sure you have your current insurance information handy. Please specify if you have Medicare, a Medicaid or other health plan. Having accurate information in advance will help expedite approval for services from your insurance company.
- 4. Within one day of the referral, you will receive a telephone call from a Farmington Valley VNA nurse or therapist to arrange a time for a home visit. During this visit, the individual needing care will be evaluated, and we will collaborate with your physician to develop an appropriate plan of care.